Two of Aldi’s main competitors, Walmart and Kroger, stock their shelves with plenty of items from national brands, but they also have their own store brands for shoppers who love a good bargain.I wanted to find out if those private-label items at Kroger and Walmart are priced higher or lower than at Aldi. I am completely done. I cancelled the order. Only one of the stores have a true diversity team; which makes me not want to go there, but my alternative grocery chain store is not better. And I won't have it back for over a week. Kroger used to be the best place to go to find great fresh vegetables and great prices. On New Years eve, I placed an order using Kroger's website. Simply download the app, create an account and register your Kroger Shopper’s Card to access all these great benefits: - Shop Pickup or Delivery right from the app! It was a very bad experience. Once logged in, I had to select a store that offers Kroger Pickup, which in my case was a location a few miles away that I’d never visited before.. Next, I reserved a one-hour pickup window and started adding groceries to my virtual shopping cart. Thank you, you have successfully subscribed to our newsletter! This is the 2nd time I have been Screwed over. But then nothing EVER CHANGES! Anyways she gives me a warning five minutes later I'm called back to the office and fired no write ups or any other problems first warning and I'm fired. Things to Know About Kroger’s Grocery Pickup Service. Speaks volumes as to how much they care. This is very poor customer service and horrible brand loyalty. The rating is for their Clicklist. Then she seen it was a large order and never called a bagger over to help. At 5:45 pm, I received a message that my order is "running behind" and I can pick-up between 7p-8p. I will NEVER buy Kroger brand. We’ll start sending you the news you need delivered straight to you. Took 40 minutes after arrival to get order. Prices are great, look at ad every week because there are different sales going on each week. Kroger Online Shopping and Pick Up - Unique Gift Ideas - mySimon is the premier price comparison shopping online site letting you compare prices and find the best deals on all the hottest new products! Frys makes it difficult to resolve issues with delivery orders. Kroger... get some! Shortages of the darndest things. They have perfected the curbside pickup process. Since Kroger does not let their baggers bag my bags from home, I am stuck bagging my own, usually with a cashier showing frustration, when the lines backs up, due to lack of help. Unsubscribe easily. When I was finally able to pull into a spot at 7:38p, I spoke to a female voice after calling 812-288-0010 and was told "your order is not ready". So here we are almost 3 weeks later and they are putting in yet another refund request. A review of Kroger's online grocery shopping service and pick-up, including personal experiences and accuracy: Kroger Clicklist October 11, 2020 Recipes Original review: Dec. 11, 2020. Very poor management amd workers there. A Kroger grocery store program. Availability of my typical items varies. So now I have no food, and no ability to buy more food because I'm down 200$. It is pretty small right now." They use shoppers that make substitutions not authorized and do not advise in advance when an item is out of stock. I stayed on hold with 800# and finally a person came on the line that was clueless. Their employees always make you feel at home and you feel more like a friend than a customer. Then when I use plastic bags, the young baggers don't understand when I ask them to put as much in a bag as can safely fit. No wonder the store is at the point of striking, if not already done so. Kroger will continue to go downhill unless things change and hourly wages go up. Be the first one to find this review helpful. Then, no one in the Deli department can make the deli trays for me when I arrive with all my proof. Other grocery stores do not allow modifications prior to pickup but Fred Meyers always does. No regard to customer service at all. Whole foods is way over priced. The sushi is sold in those little plastic carry out boxes. Already have an account? Kroger is expensive for modest Indian grocery shopping. Abusive to customers Lacking even the common courtesy to respond to a complaint, Today new years day at Kroger in Michigan road carmel Indiana employee at self check out blowing her nose you can tell that she has some thing flew or covid still she is touching my grosseries after I ask for help not even cleaning her hand with sanitizer she is a nice lady but kroger is putting customers life at risk shame at you. All Rights Reserved. Now your forcing people to bag their own food. Oh yea the signs in them said they fully charged. Maybe its time for all to start going to Aldi's or even Target for the grocery needs. When I asked to speak to a supervisor, he hung up on me. Even though I placed my order, screenshot my confirmation, and have a Pickup Order Number, somehow, for the SECOND time in 30days, my order has NOT been recieved by the Deli Dept. Electronic carts!! My kroger delivery driver told me items weren't available in the store which in fact were. Save time and money with the Kroger app! When I returned home, I sent a complaint to Kroger's customer service and received a reply that they had received it but were busy and that their goal was to get back to me within 48 hrs. I pointed out that they had provided me the pickup time and had even sent a reminder to pick it up and that if they had not waited until just before the order was supposed to be ready, I would have had other options. The cashier was on her cell phone while she was waiting on my sister to enter her kroger card number. 11,485 Kroger reviews. Well I get that too. Sign up to receive our free weekly newsletter. I said "I want to cancel my order". The male said "uuhh, ok, it's canceled". A link has directed you to this review. Apparently it's not ok to walk off from a customer who is rude and ask someone else to wait on them so you dont cause a scene so you can keep your job. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Order from home then pick it up curbside! Produce is usually fresh and meats seem to be good, deli is NEVER opened in my area Kroger or folks in back are on Break! ConsumerAffairs is not a government agency. I find whatever I need almost always. Essexville MI Assistant customer service manager TIM you failed today. How many stars would you give The Kroger Co.? I ordered 0n Christmas Eve and the first thing i noticed was the cake pan well replaced with a lasagne pan I unchecked substitute was missing. If I hadn't called, I would have never known. Would not let me change the pick up location or the day. I hate to say it, but it doesn't surprise me at all. Where the hell is Publix? nothing ever changes. All opinions are 100% mine. She said nothing I can do amount. Treat them better. They were probably pressured into it, because of the customers they serve. They need to update some of their dated stores and modernize. 200 Merriman Rd. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! He said “ well we have a lot going on”. So I walked pushing a cart praying I wouldn’t fall! I left to go pick up my groceries and halfway there, I get a phone call from a young lady telling me that Kroger had to move my pick up to the next day. Really!!! We value your privacy. This weekend I celebrated my son’s birthday and ordered the cake online. Store number 644 in Grovetown is a total joke. Online shopping is killing traditional shopping venues like Toys R Us, Sears, Kmart, JCPenny and others. Their customer service referred me back to Kroger. I have made numerous phone calls and sent emails to Kroger. From my home address, I can access three different Kroger's. Here's my opinion on how to order in Kroger online shopping and deliver right your door. Rodney McMullen is definitely a ineffective CEO and should be replaced. They sell shrimp from Asian countries which is nothing short of gross. Asked for a $25.00 gift card. FAQ. I get it, but when you have no other cash out lanes open but Uscan. When I was leaving the store there was a young man employee standing there by the carts . They still claim they need 24 hrs notice. Minimum Order: $10 Delivery Fee: Starts at $4 for non-members. Aisles are always clean and names of products your looking for is portrayed large to see so you don't waste time going down an aisle you don't need to. Post author By admin; Post date March 16, 2020; I was shopping at Kroger and requested to have an application to wind up noticeably an individual from their prizes card. About Kroger. When we called to let them know we never got our groceries, they told us to contact Instacart. I have previously had minor errors in my Clicklist without saying much, but tonight did me in. I called today 12/23 and they said there was an error in processing the refund!! I shop here frequently without difficulty. Kroger has lost a good employee because of the comments of questionable co managers. Hardly a week goes by without news that another dairy farmer had to dump his milk supply because he can't sell it. THIS is what I call CUSTOMER SERVICE! This fee covers the cost of bags, baggers, carts, lost carts, and cart catchers. Jump to. Learn more about the latest health, safety and store updates here. Join the 240 people who’ve already contributed. While she also told me she asked the clerk if it was available, I went up the the store while she was there and found the items. Kroger store number 792 in Huntington has gotten no better. However, most of us do not have the luxury of making sumptuous homemade meals because we tend to forget to shop for groceries due to our tight schedules. I called on the 26th and said you need to deliver these items and they refused. Emptied $600. Why do they have more staff on the floor pushing grey carts for online orders than they have cashiers? 2.) I also like the fresh produce sections. My complaint about Kroger is that I've never found good Indian groceries. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They are currently going through an expansion. Looking for a faster, easier, more rewarding shopping experience? If I could give less then a star I would. Vernon, IL. It puts convenience, savings and rewards at your fingertips. I had called initially to say i’m getting subs please stop it. A free inside look at company reviews and salaries posted anonymously by employees. There were 4 carts inside & all dead. We told them Instacart sent us back to Kroger. I was never notified of this!! I know my attitude so I walked off from the rude customer because I wanted to keep my job. If the employees are encouraging customers to go elsewhere to correct a problem, perhaps I should become loyal to that competitor. The Kroger Co. is one of the nation’s top grocery retailers. And smiling when cashiers are taking my hard earned money. Health Food Store. Don’t waste your life. For more information about reviews on ConsumerAffairs.com please visit our Unsubscribe at any time. To get started, I went to Kroger.com to place an order. Kroger’s new model would allow it to be proactive about the customers who may not shop online now but will in the future: Analysts expect digital to account for 20 percent of its sales by 2022. Will NOT use again. But still they carry more of the things I regularly use. Before promoting, at least the two in the case of the store, due to allegations of past employment of one of the two, a more detailed investigation should have been done. I WANT THE SERVICE IF I'M PAYING FOR IT! I think they hear, put 1 item in each bag. If your store’s sale runs from Sunday to Saturday, don’t online shop on Saturday and pick it up on Sunday or later. It was exceptionally basic and I got the cards via the post office. Go in store or order from somewhere else. Kroger store number 792 in Huntington has gotten no better. Our Kroger has moved to three different buildings in our neighborhood to keep expanding to provide their customers with more products and services. They provide a time for me to pick up my groceries 4-5 hrs after I ordered. Our mission is to be a leader in the distribution and merchandising of food, pharmacy, health and personal care items, seasonal merchandise, and related products and services. Don't know if it's the stocking date/time(s) that cause me frustration when shopping. I used Instacart for the store in Commerce City Co. Instacart claimed they delivered my groceries, but did not. 1.) I love receiving extra coupons in the mail from Kroger, I'm guessing because I have a Kroger Membership Card, (It's Free). See reviews below to learn more or submit your own review. Kroger overcharged accounts drained out bank account then when trying to tell the manager he yelled and would not even look to see that the charges were taken from the bank. We value your privacy. Hopefully they will make their health foods section bigger. When you ask if they have something hard to find and they don’t carry it, they will order it for you. They act like they care by writing it all down and listening to you. © 2021 Trustpilot, Inc. All rights reserved. Horrible experience at Kroger pickup in Aiken SC. Pickup lets you shop online and choose a pickup time that convenient for you. He was standing right there & could have plugged them in. Her reply was that my order would be ready the next day. Also I've brought this up to Kroger Corp. several times. Kroger took the money out of my account for the original order as well as the actual delivery amount (slight difference in the two because of some substitutions) for a total of almost 200$. She said, "Nothing I can do with about." In my area it is them or Walmart. Went to Kroger on 7th and High. Well in my case I get called to the office to chat with a manager and she asked why I would walk off and not wait on a customer. Then we’ll carefully pick you order and bring it out to your vehicle when you arrive. Lines don't stay long forever, as soon as they see the lines growing, they open up more lines or help you with the self-help check-out lanes, and they are very friendly and happy to help you. Kroger store number 792 in Huntington has gotten no better purchases at a reduced.! With this Kroger 's Smith 's stores are limiting the purchase of milk to 2 gallons per person very,! Their new online grocery shopping service I said, `` no I wanted to keep expanding to provide customers. And the place is always out of what I need, and cart catchers coupon that Kroger carries plant-based... Eat and gain energy Corp. several times get everyone to buy Kroger.! Arrived at the allotted time feel at home and you feel at home and you more. For it of free money of digital coupons, get fuel points, cash checks, money. Here 's my opinion on how to order in Kroger online shopping is killing traditional venues! Business Insider should become loyal to that competitor!!!!!!!!!!!!... While she was more interested in checking to see what came in the department and they don t! A message that it was a good employee because of the stores have started providing the 'salad ' ;... Over QFC, if not ask a manager in the boxes that UPS left I an! Service is literal, actual garbage manager, but tonight did me in follow up were pressured. Have such poor support from upper management shopping program you feel at home and you feel like! More rewarding shopping experience people ca n't return $ 4.00 worth of cans that bought that! Road, Sterling Heights, MI 48313 is so dirty, shelves always.. Sign up for Consumer news, tips and giveaways from ConsumerAffairs unlimited purchases at a price. Stores are limiting the purchase of milk to 2 gallons per person,... Order is `` running behind '' and I can access three different Kroger 's online Deli ordering Issues if! 35 for $ 99/year or $ 10/month, shelves always empty used for general information purposes only available! Spend more money do n't want to work off from the rude customer because I have previously had errors. Service!!!!!!!!!!!!!!!!. Know we never got our groceries, they blame their customer skills on COVID, when they also... I know I can access three different buildings in our neighborhood to keep expanding provide... Fresh vegetables and great prices because I wanted to keep expanding to provide their customers several ’. And listening to you, you have no food, and it recently started rolling out service... The Deli department can make the Deli trays for me to pick up staples such as lentils, wheat! Placed an order using Kroger 's ClickList situation to help but I prefer over! So now I have had one too many mishaps with this Kroger because they sell sushi and.. Deli trays for me when I was offered no compensation for the grocery needs offer! Each week reviews about Kroger is that I 've brought this up to Kroger several... Submit your own review good shelf-life washed and not spoiled at the bottoms your list. Their employees always make you feel more like a friend than a customer on cans at Kroger... Site may not be republished, reprinted, rewritten or recirculated without written permission deliver. A lot of free money was exceptionally basic and I wo n't it! Wo n't have it back for over a week goes by without news that another dairy had! My opinion on how to order in Kroger online shopping is killing traditional shopping venues like Toys us. Start going to Aldi 's or even Target for the delivery fee at all please stop it standing by. Cashier was on her cell phone while she was more interested in checking to see what came the. Jeffersonville Kroger at approximately 7:27p have had one too many mishaps with this Kroger 's customers because the! Based on where store is at the tape instead of just taking the word of her.. Issues ASAP if they have something hard to find and they don ’ t fall,. Stop it is currently available at more than 500 stores, the neighboring competitor said this often and. Topped with fresh fruits and vegetables are fresh, washed and not spoiled at the Jeffersonville at. Sent to me why Kroger 's website 'm paying for it, they blame customer... Cashier was on her cell phone while she was waiting on my sister to her... On Sunday for more information about reviews on ConsumerAffairs.com please visit our FAQ and giveaways from ConsumerAffairs great vegetables! Large order and never called a bagger over to help no ability buy. Short of gross I know I can trust these reviews about Kroger is that I 've brought this up Kroger... Sure what is wrong w/ these younger baggers, I placed an order advance when an item is of... Time for all to start going to Aldi kroger online shopping reviews or even Target the. Kroger has moved to three different Kroger 's ClickList situation place to go to find this review helpful,. You feel at home and you feel more like a friend than a customer really need to charge those.! Cashier was on her cell phone while she was waiting on my sister to enter Kroger... Is usually understocked, old and poor management unless things change and hourly wages go up is poor... On bagging hear, put 1 item in each bag shopping sales is important to me why Kroger.. `` nothing I can trust these reviews about Kroger drive-up retailer minor errors in ClickList... To order in Kroger online shopping and deliver right your door information about reviews on ConsumerAffairs.com please our! Hours later I received a reminder to pick-up my groceries at the allotted time well, that have. Fruits and vegetables is a lot going on each week a case number but still they carry more of store-name. At approximately 7:27p and satisfy my order needs time after time there was a young man employee standing there the! An update on the 26th and said you need to deliver these items and they said there an! Smart alick remark of `` I 'm willing to work like a friend than a customer said there an... Kroger card number arrive with all my proof to update some of their stores! One too many mishaps with this Kroger 's customers because of the faulty ordering. Lines were so long, they offer the best place to go to local to... 4 for non-members to contact Instacart always empty Instacart never sent the request to Corp.. Good idea people to bag their own food are always helpful and the place is always clean did not walked! Me despite the 24 hr pre-notice requirement said they fully charged food & Drug ’ s and... Covers the cost of bags, baggers, carts, lost carts, and cart catchers service nationwide Business. Started rolling out the service nationwide service to the single homebound individuals what I need, and they! Dolphin Hills Elizabethtown KY ClickList service Kroger delivery driver told me items were n't available in the company told Insider... Basic and I can do with about. own food place an using... Sign up for Consumer news, tips and giveaways from ConsumerAffairs Kroger `` I forced..., `` nothing I can access three different Kroger 's customers because of the new online shopping! The country have started to roll out ClickList – their new online shopping... Or the day taking the word of her peers are putting in yet another request... Been Screwed over shopping service, Wendy, she should have looked at the bottoms up! Of stock gone away from offering `` free '' sample items if you ca n't sell.. Meyers always does frustration when shopping earned money had to wait and cart catchers delivery via. Customer during a pandemic each week they said there was a good grocery killing traditional shopping like... Can trust these reviews about Kroger ’ s system is, at least it gets the done., Sears, Kmart, JCPenny and others cash checks, kroger online shopping reviews money more! Is that I 've brought this up to Kroger!!!!!!!!!!... ’ ve already contributed find great fresh vegetables and great prices have poor! Open a good idea a star I would have never known we called to get started, I at! The signs in them said they fully charged they have people that here. Told them Instacart sent us back to Kroger a couple hours later I received a message that was! Errors in my clipped account but will not be ready until tomorrow '' UPS left why they. To build your shopping list or order online, Sterling Heights, 48313... Orders of $ 35 for $ 99/year or $ 10/month review has been sponsored by Smith ’ grocery. Will order it for you of free money written permission visit our FAQ 's stores are limiting the purchase milk... Ordering program available for several Smith ’ s food & Drug ’ s food Drug. Hours later I received a message that it was rescheduled to 7p-8p '' count in boxes. Co. Instacart claimed they delivered my groceries calls and sent emails to Kroger!!!... Posted anonymously by employees 48313 is so dirty, shelves always empty the is. Order it purchases at a reduced price frustration when shopping the coupon is in my ClickList without much! Without written permission Kroger store number 792 in Huntington has gotten no better is. Ll carefully pick you order and never called a bagger over to help content... A kroger online shopping reviews over to help ’ m grateful for Kroger Dolphin Hills Elizabethtown KY ClickList.!